There is a very inaccurate review floating around on google, yelp, etc...
that deserves a response that these sites seem to have differing policies on
how reviews are posted so this needs to be said here. First I will show what
she posted and then what the truth is. Anybody that knows us knows that the
type of garbage this woman posted is absolutely fabricated and
"THE LIES AND MISREPRESENTATION OF HERSELF"
July 11, 2014
BEWARE!!! DO NOT BRING YOUR PETS HERE!! I was just VERBALLY ABUSED by the
owner/main groomer (Charlotte) right in front of my children! She was screaming
& cursing acting completely irrational because I showed up to pick up my dogs at
3pm which was the time I WAS TOLD they'd be finished, but I hadn't received
"the call" from them saying they were done, so because I was questioning Jason
(also the owner & apparently her husband) about why they weren't ready
(5 HOURS after their appt.) She went absolutely BALISTIC!! I ended up leaving with
one of my dogs half done & the other still wet! I seriously can't believe what just
happened & all in front of my 8 & 10 yr. old who were in shock at what they were seeing!
WOW! SO unprofessional! What is sad is that I have been bringing my two small dogs to
Pups N' Suds here in Cape Coral for almost a year, & up until now I was generally
pleased with the place other than having to wait over an hour on one occasion. So
needless to say I am completely appalled after what happened today. This was unacceptable
behavior. I have never been so disrespected & treated so poorly in my life! This woman is
very unstable & if she's willing to act this way to her loyal, paying (&tipping!) customers,
I would hate to see how she conducts herself when nobody is looking! I seriously feel sick
for ever trusting these people with my dogs.....TERRIBLE EXPERIENCE! - Melissa West
"THE TRUE FACTS AS THEY HAPPENED"
Melissa West failed to add
that her dog bit the groomer first thing in the morning while
simply trying to get him out of the kennel. Melissa was told
very politely on the phone when she first called what happened
and that Timothy and her other dog would be later than expected
since her dog bit the groomer's right thumb down to the bone and
she had to use that badly torn up thumb to hold the scissors.
The bite also removed 1/3 of her finger nail.
Melissa was given this information in a very calm and matter of fact way with no anger or hostility
whatsoever and certainly no threat of a lawsuit or anything whatsoever except the lost time would make
her dogs be later than expected being ready. She was told it would be closer to 4 o'clock because the
groomer now had to go slower and the other dogs that came in needed to be done as well but she would
still receive a call her when her dogs were done. The groomer continued working on Melissa West's dogs
when she could have just told the woman to come and pick them up immediately but the groomer knew Timmy
was just scared and didn't want him to end up at another groomer that might not be so understanding
with him. But either way, the groomer needed to finish the other dogs because they couldn't justify
making the other customer's dogs have to wait any longer since the bite at that point had caused all
the dogs to be over an hour later than expected getting finished.
At 3 o'clock Melissa just showed up. Timmy had everything except minor touch up drying left. Melissa
was told again it would still be another hour since Margo needed her touch up cut and drying. There
was another dog on the table who's owner was on the way and it was already and hour and a half after
he was suppose to go out so the groomer needed to finish. Melissa didn't care about any of the other
customers or their dogs and simply said, " But I don't understand why it is taking so long". Mind you
this was already extremely politely explained to her on the phone, not to mention she arrived early yet
again which she had done in the past.
The groomer had to stop working on the dog on the table to explain the situation to Melissa West yet
again and show her what Timmy had done to her thumb and how she could barely get the scissors over the
bandage. During grooming one has to switch between the scissors and clippers often so that makes it
very difficult not to mention the pain the groomer was in but Melissa wasn't concerned with that in
the least. As a matter of fact Melissa never once apologized to the groomer even though the groomer
told her they were not the kind to sue over a dog bite or report a dog for a bite. Instead of
apologizing and being gracious and appreciative like all the other customers who we had to call to
explain the delay, Melissa decided to play a game of pretending not to understand no matter how many
different ways it was kindly and politely explained to her that the other dogs shouldn't have to wait
any longer than they already had since they were ALL over an hour late at that point. Melissa instead
pretended not to have a lick of common sense or (maybe she wasn't pretending) and proceeded to tie up
even more of the groomer's time making it impossible to work on anyone's dog including her own because
she was intent on getting her way which was to try to turn the tables on the people bending over
backwards trying to help her and act like her dogs being late was the real and only problem.
On top of that because the bite caused the groomer to run late, Melissa said she didn't want to PAY!
So Melissa decided to instigate and provoke an argument which it appears she had intended to do from
the get go before she even walked in the door. Imagine, now they are as busy as they can be, working
as cautiously as possible to not rush too much and end up injuring a dog while the groomer is suffering
from a major injury caused by Melissa West's dog and Melissa is in the lobby pretending not to
understand why the other dogs shouldn't wait longer so hers can go out first so she doesn't have to
make a special trip back out to pick up her two dogs. Melissa explained she had just picked up her kids
from wherever they had been and so she didn't want to have to make a special trip out to pick up her
dogs. Melissa felt her schedule needed to be accommodated and no one else mattered regardless of what
had happened. One can only guess exactly what this woman's exact problem is but she came into their
salon after they were gracious enough to continue working on her dog after he bit the groomer when they
could have called Lee Animal Services and they could have raced to the hospital and racked up a huge
hospital bill for the bite and presented it to Melissa.
Obviously they did not and would not do that but apparently according to Melissa Lynn West and her
husband Kevin Curtis West, Jr. of Cape Coral, Florida, their kindness deserves a spit in the face for
trying to still help Melissa and Kevin get their dogs groomed. The salon owner and groomer feel bad for
Timmy and Margo because they are sweet dogs, it's just Timothy get's scared and becomes defensive in
the carrier. On top of bending over backwards to help Melissa, the groomer was also nice enough to
give her the names of two other groomers in Cape Coral she would recommend if Melissa decided to go
As for her claims of being verbally abuse, OMG! Believe me Melissa West was DEFINITELY the one being
verbally abusive and the owner and groomer had to ask her to please quit screaming and carrying on
the way she was in their salon not to mention in front of her own children. EVERYTHING that happened
was 100% instigated by Melissa West. No one was even mad about the dog bite and still they still
aren't mad at Timmy. As it turns out, Timothy is not the one who caused the real injury. Melissa
walked out without paying and now is having another man other than her husband call the salon to
harass and threaten the owner and groomer. Melissa's husband got the salon owner's cell phone number
that same night when the owner called him back and apparently Melissa passed the cell phone number on
to the other man who was to dumb to check the phone number for the shop before calling on the cell
phone pretending to be a customer before he started screaming about Melissa!
Melissa's husband had called the owner in hopes of getting the groomer fired! That was so classic and
it gave the groomer a ton of satisfaction to let him know it wasn't going to do him any good to speak
to the owner since she is the owner's wife. Everyone please notice Melissa didn't even mention the dog
bite in her review or the non payment or the horrible things she said to the groomer on a very personal
level after the groomer was being nothing but nice and polite to her. And talk about screaming, one of
the salon neighbors heard Melissa carrying on and called the police. I also love how Melissa lied
about the groomer using profanity. Melissa also knows that's a lie. Melissa is the one with the filthy
mouth. But then again she's 31 years old so...................and obviously one very disturbed woman.
Have you ever noticed it's always the one who instigates trouble and is at fault who lies and fails
to mention the most important and pertinent facts?
You be the judge!